These days many retail stores and outlets employ young shop assistants to sell products such as shoes, handbags, groceries, beverages, clothing and a variety of other merchandise. Shop owners therefore have to place a lot of faith and trust in their staff to provide exceptional customer service so that customers are left happy and satisfied with the service they have been given. This can sometimes be very difficult because some customers can be argumentative and intimidating, so no matter how accommodating or helpful you try to be they will never be satisfied with the service provided. Fortunately, the majority of customers don’t cause any problems because they either enter a store to have a look around or to buy something.
Although all customers should be valued and provided with good customer service at all times, it’s only natural that attending to the ‘buying’ customer is usually the person who is given priority. Let’s face it, customer’s buying goods from a business will mean an injection of cash that will help a business to pay overheads, outstanding debts and staff wages.
For example, handling a customer in a menswear store who has found the shirt he wants to buy is generally just a matter of accepting the customer’s credit card and packaging up the shirt. This may seem a simple exercise; however a good salesperson handling such a sale can take that extra step in providing exceptional customer service. The following are several customer service tips that will explain how this can be achieved.
1. When the customer approaches the sales counter with a product to buy always be cheerful and helpful
2. It may not always be possible but try to build a rapport with the customer.
3. While wrapping the item ask if there is anything else you can help the customer with.
4. If your store has a loyalty program ask the customer if he/she would like a loyalty card. This could help to entice the customer to return for repeat business.
5. Inform the customer that if the product bought does not fit then they can return it and exchange it for the correct size.
6. Always thank the customer. Most people appreciate being thanked after they have spent money purchasing products.
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