The 7 GOLDEN RULES for Employers on How to Keep Staff Motivated

Want to know how to keep your staff motivated? Follow these 7 golden rules and you will have your staff encouraged to provide good customer service.

1. Communication.

Ensure employees are kept up to date on what your business goals and plans are. Employees want to feel secure and know they are working in a safe financially secure workplace.

Inform staff members the reason why any changes need to be made and how staff can contribute to those plans. Regularly meet either individually with your staff or as a group to discuss any concerns openly, such as why sales have dropped off.

Most employees like to feel they are part of the team and can contribute so you may get some good ideas and solutions to deal with whatever the problem your business is going through.

2. Resources.

Streamline existing systems and processes that are not working so that employees output and time can be used more efficiently. Ensure essential resources are used productively to avoid wastage.

Replace old tired and defective furniture and seating in front of house areas that are used by customers with comfortable modern furniture and buy some green leafy plants in nice containers. It won’t cost a lot to spruce your premises up (if required that is) to project a snappy comfortable environment for your customers to experience and enjoy while they are visiting your premises.

Remember first impressions count.

3. Health and Safety.

Ensure your business has an effective workplace Health and Safety Policy. This will help to identify your staff with stress and other health related problems. Such plans provide managers or affected staff members with an intervention and education plan on how to cope with any workplace health issue that may arise.

Be understanding and encourage staff to discuss with you any health issue they may have in confidence so a rehabilitation plan can be put in place if necessary.

4. Managing Staff Insecurity.

In situations where redundancies may occur keep affected staff informed of what’s happening and provide options. For example, look for those staff members who may have transferable skills and whether they can be transferred to another department. Again it’s very important not to keep employees in the dark if the business is showing signs of failure.

Staff will appreciate honesty and know that recessions and the down turn in customer spending is not your fault so you will be surprised how much they will respect you for being upfront, truthful and not waiting until your business falls over.

5. Positive outlook.

If you are a manager or employer it is important for you to remain focused and positive in order to keep team spirit and morale high during difficult times. If your staff notice you are stressed and not putting in any effort to drive business sales or improve service to customers, then they will likewise display a negative outlook which could harm sales and drive customers away to other businesses willing to provide the service they require.

6. Targets.

Focus on developing and improving any poor customer service habits that may have crept in by ensuring your staff training programs are up to date and relevant to the current market. Performance expectations should be realistic and staff members recognized for their contributions.

Remember the golden rule that if you are loyal and supportive of your staff they will in time of a crisis support you and go the extra mile when necessary.

7. Workloads.

Be considerate to your staff by ensuring they are given comfort breaks and have adequate time to relax during meal and coffee breaks, preferably somewhere quiet away from their work environment.

Also where necessary, carry out a job evaluation exercise by measuring current workloads and expectations to ensure resources across the business are being utilized efficiently.

© Copyright Good Customer Service - Powered by Wordpress - Designed by Speckyboy. Enjoy with a Marinara Pizza & a glass of red.